votreanimals.COM SHIPPING POLICY
1. Processing Time
Orders typically process within:
- 1-2 business days (in-stock items)
- 3-5 business days (custom/special orders)
- Additional 1-3 days during peak seasons
2. Domestic Shipping (U.S.)
Available options:
- Standard Ground: 3-5 business days ($8)
- Expedited: 2-3 business days ($15)
- Overnight: 1 business day ($25)
*Free standard shipping on orders $150+
3. International Shipping
Service options:
- Economy: 10-21 business days (rates vary)
- Priority: 5-10 business days (rates vary)
- Express: 3-7 business days (rates vary)
*Duties/taxes not included
4. Order Tracking
All shipments include:
- Tracking number via email
- Delivery notifications
- Carrier updates (UPS/FedEx/DHL)
5. Shipping Restrictions
We cannot ship to:
- PO Boxes/APO/FPO addresses
- Freight forwarders
- Certain restricted countries
- Embargoed regions
6. Address Requirements
For successful delivery:
- Complete street address required
- Valid contact phone number
- Correct postal/zip code
- Special instructions if needed
7. Multiple Shipments
Large orders may:
- Ship from different warehouses
- Arrive in separate packages
- Have no additional shipping charges
8. Delivery Issues
If problems occur:
- First check tracking details
- Contact carrier directly
- Notify us if unresolved after 48h
9. International Considerations
Important notes:
- Customs delays possible
- Import fees customer’s responsibility
- Incomplete addresses may cause returns
- Some style restrictions apply
10. Holiday Schedule
Extended processing during:
- Black Friday/Cyber Monday
- Christmas season (Dec 1-31)
- Major US holidays
For complete shipping details including country-specific restrictions, please visit our International Shipping Guide. All delivery times are estimates and not guaranteed.