FREQUENTLY ASKED QUESTIONS – votreanimals.COM

ORDERING & PAYMENT
How do I place an order?
Select items, proceed to checkout, and complete payment. You’ll receive immediate email confirmation with order details.

What payment methods do you accept?
We accept:

  • Visa/Mastercard/Amex/Discover
  • PayPal
  • Afterpay (installment payments)
  • Jeffrey Campbell gift cards

SHIPPING INFORMATION
When will my order ship?
Orders process within:

  • 1-2 business days (standard items)
  • 3-5 business days (custom/special orders)
  • Additional delays during peak seasons

Do you offer international shipping?
Yes, we ship worldwide with calculated rates at checkout. Delivery times vary by destination.

RETURNS & EXCHANGES
What’s your return policy?
We accept returns within 30 days for:

  • Unworn shoes with original tags
  • Undamaged packaging
  • Original proof of purchase

How do I exchange for a different size?

  1. Initiate return for original purchase
  2. Place new order for correct size
  3. Contact us for price adjustment if needed

PRODUCT QUESTIONS
How do I determine my size?
Each product page includes:

  • Detailed size charts
  • Fit recommendations
  • Customer reviews with sizing feedback

Are your shoes true to size?
Most styles run true-to-size. We recommend:

  • Checking specific product reviews
  • Comparing to similar styles you own
  • Contacting us for fit advice

ACCOUNT MANAGEMENT
How do I reset my password?
Use the “Forgot Password” link on login page. You’ll receive email instructions within minutes.

Can I update my account information?
Yes, log into “My Account” to:

  • Change contact details
  • Update payment methods
  • Manage newsletter preferences

CUSTOMER SERVICE
How can I contact support?
For fastest service:

  1. Use our 24/7 contact form
  2. Include order number
  3. Select appropriate category

What are your service hours?
Phone support available:
Monday-Friday: 9AM-6PM PST
Saturday: 10AM-4PM PST

INTERNATIONAL CUSTOMERS
Are duties/taxes included?
No – international customers are responsible for:

  • All customs fees
  • Import taxes
  • Clearance charges

Do you offer local return options?
International returns must be shipped back to our U.S. warehouse at customer’s expense.